FLYWIRE

1. How can Annalink help you here? #

• View details of completed transactions – including status and related information.
• Create a new payment transaction directly within the system.
• Make a new payment for an existing transaction – no need to re-enter initial personal details for previously created cases.
• Check both the amount sent and the amount received by the institution clearly and transparently.
• Track the status of transactions throughout the transfer process.
• Receive 24/7 support from the Annalink team for any issues related to Flywire payments.

2. How to create a new payment via Flywire? #

3. How to make a new payment for the current transaction? #

4. How to track your payment? #

5. Common Flywire Issues and Solutions: #

Note on Recording PAYMENT ID for Flywire Payments #

For payments made via the school’s Flywire link or Annalink’s Flywire API link that require logging into the school portal to complete the payment instruction creation, please send the PAYMENT ID to Annalink immediately after creation or no later than within the month the payment is made to ensure accurate reconciliation.

Regulations & Documentation #

1.1 Dual Passport Holders (Applicable in Vietnam only) #

If the customer holds both a Vietnamese passport and a foreign passport, only the Vietnamese passport will be accepted for payment or application purposes.

1.2 No Invoice from the School #

If the school does not provide an invoice, an email from the school can be used if it clearly shows:

• School name
• Logo
• Student’s full name exactly as in the passport
• Amount payable
• Due date

1.3 When the Payer is Not the Student, Sibling, or Parent (Vietnam only) #

Notarized power of attorney (red seal, notary signature) is required with relevant documents:

Student ≥18 self-transfer or parent transfers:

• ID/CCCD of payer
• Student’s birth certificate

Student ≥18 authorizing another person:

• Student’s ID/CCCD
• ID/CCCD of authorized person
• Notarized power of attorney

Student under 18 – payer must be parent/sibling:

• ID/CCCD of payer
• Student’s birth certificate
• (If sibling) sibling’s birth certificate

Note: Photos must be in color and from original documents.

1.4 Transactions by PEP (Politically Exposed Person) #

• Complete a PEP declaration form
• Provide legal source of funds documents

Payment & Refund Procedures #

2.1 Incorrect “Payment Reference” Entry #

• Contact bank to investigate and correct reference.
• Request refund and re-transfer (1–3 days) with matching account info.

2.2 Payment via Flywire – Cash Deposit – Refund #

Email Flywire (support@flywire.com) or Cohort (support@cohortgo.com) with:

• Full account details
• Confirmation from student/payer email
• Original payment receipt
• Passport/ID of payer

Case 1 – Student is payer: Provide proof of funds, relationship, sponsor’s ID, sponsor’s bank details.

Case 2 – Payer is not student:

• A. Cash from bank/savings withdrawal: Proof of withdrawal, bank account details, relationship proof.
• B. Existing cash on hand: Bank account details, occupation/cash source proof, payer’s ID, account confirmation.

2.3 Payment via Flywire – Bank Transfer – Refund #

• Provide account holder, address, account number, bank name, SWIFT code
• Original receipt
• Payer’s ID
• Email from registered address

2.4 Reasons refund amount differs #

• School fees
• Exchange rate changes
• Flywire processing fee (1%)

Common Payment Issues #

Bank transfer limits: Split into multiple transfers, ensure correct reference.

Debit/credit card declined:

• Contact bank
• Check card details
• Ensure card active, has funds, online payment enabled
• Select correct card type
• If limit issue, make smaller payments
• Note: Prepaid cards not accepted

Fees & Payment Methods #

4.1 Debit/credit card fees: Displayed amount includes Flywire + partner fees; bank may add currency conversion fees.

4.2 Digital wallets: Apple Pay, Google Pay supported in some countries. Not supported: ZaloPay, MoMo, Timo, etc.