GUIDES & SUPPORT CATEGORIES #
- Policy & Benefits – View here
- OSHC User Guide – View here
- How to Order Membership Card – View here
- Claim Instructions – View here
- Refund Instructions – View here
- Health tools – View here
IMPORTANT NOTES #
- Your policy number is the same as your insurance card number.
- OSHC is effective from the date the student is granted or extends a Subclass 500 Student Visa. If the student does not yet hold a student visa, no coverage or claims are accepted.
- Students must have a valid visa to activate their account.
- If the student holds a dependent visa, they must be covered under the policy of the main visa holder.
- Keep boarding passes (in English) when flying from home country and when leaving Australia, for possible OSHC refund requests.
- On a Bridging Visa without previous student visa? You are not eligible for OSHC — consider OVHC instead.
- For any expected visa changes, contact Annalink’s partner promptly.
BUPA OSHC USER GUIDE #
1. Activate Your Bupa OSHC Card #
- Download MyBupa app or log in to the Bupa Members Portal.
- Find your membership number in confirmation email or certificate of insurance.
- Access your digital membership card in the app — physical card only if requested.
- Update contact details so Bupa can process claims efficiently.
2. Find a Doctor or Medical Service #
A. Use Find a Provider #
- Choose Bupa Members First / Direct Billing providers — no upfront payment.
- Outside network: Pay first, then claim reimbursement.
B. When Visiting a Doctor #
- Present your Bupa OSHC digital membership card.
- Confirm direct billing with the clinic.
- Pay the gap fee if charges exceed coverage.
3. Claim in 3 Easy Steps #
A. Sign in to myBupa #
myBupa is our members portal, where you can manage your details and lodge a claim online.
Not registered for myBupa?
B. Make a claim #
Once you’ve signed in, select ‘Make a claim’ from the menu options and fill out the online form.
Prefer to mail in your claim?
C. Upload documents #
Upload a copy of the invoice or receipt from your health practitioner and a medical certificate (if required).
D. Other ways to claim #
Making a claim through myBupa is quick and easy, but you can also claim:
- by visiting a Bupa store in person
- through your On-Campus Consultant (if available)
4. Processing times #
Processing times vary depending on the service you’re claiming for.
Most claims for doctor appointments are processed within 5 business days. Hospital claims (including outpatient visits) are usually processed within 7-14 days.
5. Bank details #
You need to provide the details of your Australian bank account when you submit a claim. We cannot transfer money into an overseas bank account. Once your claim is processed, any refunded amount will be paid directly into this account.
6. Maintaining Your Coverage #
- Your OSHC must cover your entire student visa period.
- Renew before expiry to avoid a gap in coverage that could affect your visa.
- If you change your visa type, contact Annalink’s Partner to update your policy accordingly.
The Australian healthcare system:
CONTACT ANNALINK #
Hotline:
- Australia: (+61) 430 330 198
- Vietnam: (+84) 28 3821 7005 (HCM) / (+84) 24 6253 3025 (HN)
- Nepal: (+977) 98 1072 4911 / (+977) 98 0271 7977
- Indonesia: (+62) 811 1230 0887
- Thailand: (+66) 83 989 8884
- India: (+91) 901 604 4556
Email:
- Australia: marketing.sydney@annalink.com
- Vietnam: marketing@annalink.com
- Nepal: agents.nepal@annalink.com
- Indonesia: agents.indo@annalink.com
- Thailand: agents.thai@annalink.com
- India: agents.india@annalink.com
