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Allianz OSHC/English

Thai Ryan

SUPPORT CATEGORIES: #

  1. Policy & Benefits: View here
  2. OSHC User Guide: View here
  3. How to Order Membership Card: View here
  4. Claim Instructions: View here
  5. Refund Instructions: View here

IMPORTANT NOTES: #

  1. The policy number is the same as your insurance card number.
  2. OSHC is effective from the date the student is granted or extends a Subclass 500 Student Visa. If the student does not yet hold a student visa, the insurer will not provide coverage or accept claims under any circumstances.
  3. Students must have a valid visa to activate their account. Students under 16 years old can only use the electronic membership card (E-Card).
  4. If the student holds a dependent visa, they must be covered under the policy of the main visa holder.
  5. Students should keep their boarding passes (in English) when flying from home country and when leaving Australia, in case they need to request an OSHC refund.
  6. If a student has just applied for a student visa but is currently on a Bridging Visa and did not previously hold a student visa, they are not eligible to use OSHC. In this case, consider using Overseas Visitor Health Cover (OVHC) instead.
  7. For any expected changes to your visa or other related matters, please contact Annalink’s partners for assistance as soon as possible.

ALLIANZ OSHC USER GUIDE: #

1. Health Support Channels & Services for OSHC Students #

A. Allianz MyHealth App & Online Portal #

  • Allianz MyHealth App: For students aged 16 and above
  • Website: For students under 16 years old
  • Key features:
    • Quick access to your OSHC policy documents
    • Submit medical claims online
    • Track the status of your claims
    • Access emergency contact numbers anytime

B. Allianz Care Telehealth (provided by Doctors on Demand) #

  • Consult with a doctor without leaving home
  • 24/7 video or phone consultations via your phone, tablet, or laptop
  • Qualified doctors accredited in Australia
  • Repeat prescriptions with the option to have medication delivered to your home

C. Sonder #

  • Comprehensive care tailored to your needs
  • On-demand safety, medical, and mental health services
  • 24/7 network of professional support staff
  • Situation assessment and timely solutions
  • Support available via phone, live chat, or in-person meetings

2. Main Benefits #

  • Unlimited GP (General Practitioner) visits – Many clinics offer bulk billing (no upfront payment) if they are part of the Allianz Care Australia network.
  • Specialist consultations, laboratory tests, and diagnostic imaging require a referral from your GP.
  • Inpatient and outpatient treatment – Covered at public hospitals and private hospitals partnered with Allianz.
  • Emergency ambulance – 100% covered for emergencies.
  • Prescription medicines under the PBS (Pharmaceutical Benefits Scheme) – Covered up to the annual benefit limit.

Note: Basic OSHC does not cover dental, optical, or physiotherapy services. If you need these, you should purchase OSHC Extras.

3. Activating & Using Your OSHC Card #

  • E-membership card: Available via the Allianz MyHealth app or online portal. Log in to your account to access your e-card or order a physical card (if needed). When ordering a physical card, make sure to provide the correct delivery address and phone number.
  • Finding a Direct Billing doctor: Allows you to be billed directly without upfront payment. You only pay the gap fee (if applicable).
  • If the doctor/hospital does not support Direct Billing: You will need to pay upfront, keep the receipt, and submit a claim for reimbursement via the app, email, or postal mail.

4. Claim #

A. Claim via Allianz MyHealth app #

  1. Download the app or login to the portal
  2. Register for an account (if you have not done so already). Be sure to have your policy number ready.
  3. Select ‘Submit claim’.
  4. Upload photos of your invoices and receipts.

B. Email claim #

  1. Download the claim form
  2. Print and complete the form
  3. Scan your completed form and any relevant attachments (e.g., medical invoices)
  4. Email them to oshcclaims@allianzcare.com.au with your policy number in the email subject line.

C. Postal claim #

Send your completed claim form and receipts to:

Allianz Care Australia OSHC
Locked Bag 3001
Toowong QLD 4066

5. What happens after you submit your claim? #

  • We will process your claim within 10 working days, provided we have all the information we need. Postage and bank clearance times may add extra days.
  • If you have already paid for treatment, benefits will be paid via EFT to your nominated Australian bank account.
  • If you have not paid, we can send payment directly to your medical provider – indicate this when you submit your claim.

IMPORTANT NOTES WHEN USING OSHC: #

1. Waiting Periods #

  • 12 months: Treatment for pre-existing conditions and maternity benefits

2. Maintaining Your Coverage #

  • The OSHC policy must remain active for the entire duration of your visa
  • Renew before expiry to maintain continuous coverage and avoid gaps that could affect insurance benefits and visa status.

3. Review the PDS (Product Disclosure Statement) #

  • Understand your benefit limits and any out-of-pocket expenses, as costs above coverage will not be paid by the insurer.

The Australian healthcare system:

https://www.allianzcare.com.au/en/blog/australian-healthcare-system.html

CONTACT ANNALINK: #

Hotline:

  • Australia: (+61) 430 330 198
  • Vietnam: (+84) 28 3821 7005 (HCM) / (+84) 24 6253 3025 (HN)
  • Nepal: (+977) 98 1072 4911 / (+977) 98 0271 7977
  • Indonesia: (+62) 811 1230 0887
  • Thailand: (+66) 83 989 8884
  • India: (+91) 901 604 4556

Email: